The Utilities Department, part of the Public Works Group, operates as an enterprise fund and is responsible for producing and distributing water that meets all state and federal drinking water standards; overseeing the collecting and treatment of the city’s wastewater; developing water conservation programs; odor and roach infestation control; and monthly reading of water services.
Our Mission
To provide safe and reliable water and wastewater service to its citizens; comply with all environmental and health standards; anticipate and respond to emergencies in a timely, appropriate manner; and accommodate growth and new demand within the city.
 Important Information for Property Owners
Updates made to policy relating to utility account holders
The city of Glendale is revising its policy relating to utility account holders, in which an account will be allowed to be opened in a property owner’s name only. This new policy is due to recent legislative action, HB2450, which went into effect on July 29, 2010. The new city policy goes into effect Sept. 7, 2010 and will apply to new utility accounts; existing utility accounts will not be affected until a change in occupancy occurs. Property owners will need to complete the authorization form, which can be found below.
Did you know...
Did you know that the provision of water and sewer service is one of the most highly regulated utility functions in the country?
The Utilities department staff is available 24 hours a day, 7 days per week, all year long to ensure that your water and sewer services are safe and always available to meet your needs. Our certified operators and support staff are committed to providing a safe, uninterrupted service that meets or exceeds all regulatory requirements. Click here to learn more about us and our important role in serving you!
IMPORTANT INFO: FY 2009/2010 Water/Sewer Rate Adjustment
Beginning in October 2009, residents’ water and sewer rates will be adjusted. With this rate adjustment, the average single-family customer, which uses 12,500 gallons of water per month, will see an increase of $3.83. The average single-family sewer customer, with usage of 7,400 gallons per month, will see an increase of about $3.23. In comparison to other Valley cities, Glendale rates will continue to fall in the middle range.
The rate adjustments are necessary to ensure that the city has the financial resources to continue to provide the highest quality water and sewer services to Glendale residents and remain in compliance with federal and state regulations.
Some of the Utilities projects currently underway include water treatment plant improvements, replacement of aging pipes in the water distribution and sewer collection system, construction of sewer/odor control stations and improvements to security at water and wastewater facilities.
For more information on the FY 2009/2010 rate adjustment, call 623-930-2700, option #6.
Important Documents
City of Glendale Water System/ Treatment Facilities
Number of Water Treatment Facilities |
3 |
Total Water Treatment Capacity (Measured in Million Gallons a Day) |
105 |
Miles of Pipe in Distribution System |
994 |
Active Water Meters Currently |
60,700 |
| Number of Fire Hydrants in the system |
8,000 |
| Average Residential Cost per 1,000 gallons of City of Glendale Water |
$1.53 |
| CLICK HERE for new water and sewer rates for the city of Glendale, effective on 10/2009 billing. |
Wastewater Collection / Water Reclamation Facilities
The Wastewater Collection division is responsible for the infrastructure that conveys wastewater from residents’ homes and businesses to the wastewater treatment facilities in an environmentally safe manner. The division currently consists of 19 employees who perform proactive, preventive, and corrective maintenance including sewer inspection, sewer cleaning, root control, pest control, customer service, and emergency response. Responsibilities include minimizing sewer stoppages, sanitary sewer overflows, backups into homes or businesses, and reducing sewer odors and corrosion problems in the collection system. Please contact Mark Fortkamp, Wastewater Collection Superintendent at 623-930-4756 with any questions.
The Water Reclamation division is responsible for the treatment of wastewater being generated within the city of Glendale. Please contact Larry Brotman, Utilities Operation Superintendent at 623-930-4751 with any questions.
Number of Water Reclamation Facilities |
2 |
Capacity of the Water Reclamation Facilities-Including SROG (Measured in Million Gallons a Day) |
29 |
Number of Manholes |
13,338 |
Sewer Mains |
680.3 miles (6-inch to 54-inch diameter) |
| Cleanouts |
1,085 |
| Odor Control Stations |
7 |
| Miles of Mains Inspected Annually |
30 |
Utilities Fast Facts
Number of Employees working in the Utilities Department |
186 |
O & M Budget for FY 07-08 (Million Dollars) |
$52M |
CIP Budget for FY 07-08 (Million Dollars) |
$148M |
10 – Year CIP Budget (Million Dollars) |
$503M |
FAQ's
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Important Message from APS
APS is warning its customers that it has received reports of an individual falsely claiming to represent the company to gain entry into a customer’s home. A Paradise Valley resident on Thursday reported that a man claiming to be an APS employee approached the residence, saying that he needed to gain entry into the home to test the electric system. Once inside the home, the man asked the resident to watch a light in the back bedroom to see if it flickered while he performed tests in another area of the home. It is believed the man may have used this opportunity to burglarize the home.
We have issued a news release describing the reported incident and what precautions and actions customers should take.
APS does not participate in practices like the one described above. Any customer who is contacted by a person claiming to be an APS employee should look and/or ask for the following:
- An APS employee identification card with the APS logo and the employee’s photo; and
- A clearly marked APS vehicle.
APS representatives may not always wear uniforms with the APS logo. However, all permanent employees are required to carry identification. On occasion, the company uses contract workers who are required to carry a letter of introduction from APS.
If there ever is a question about the validity of a person claiming to be an APS representative, customers are urged to ask for an employee identification number and to call the APS Customer Care Center at (602) 371-7171 to verify employee status.
If a person is misrepresenting himself/herself as an APS employee, customers should immediately call 911.
Sincerely,
Michelle Lehman
Community Development Manager
Phoenix, Glendale, Carefree & Cave Creek |
